Alectra Utilities is the current billing service provider on behalf of the cities of Guelph, Hamilton, Markham, and Vaughan for water and wastewater charges. Starting in late 2025 for Hamilton, and 2026 for Guelph, Markham, and Vaughan, your water and wastewater charges will be billed directly to you by your local municipality and will no longer appear on the electricity bill you receive from Alectra Utilities.
More information will be provided in 2025, until then, no action is needed. You will continue to receive a combined electricity and water bill from Alectra Utilities until this transition occurs.
Alectra Utilities is working with each of the cities to ensure a smooth transition. More information will be provided to customers as we transfer water billing services back to your local municipality.